Jay Eskenazi is a seasoned user researcher and manager of user research teams, and has personally conducted or supervised 500+ usability studies in the U.S. and internationally since 1999. His research career spans 20 years, with the last 12+ years focused on user interface issues. Prior to co-founding Customer Experience Labs, he worked as a user researcher on Microsoft’s e commerce properties and then created and served as Director of the User Experience Research team at Expedia for 7+ years.